Enterprise Fintech · Payroll · Crypto

Making global gig payments feel instantaneous.

One platform to pay thousands of workers globally, across every payment rail they actually use.

GigPay reimagined payroll for the creator economy — one platform capable of paying thousands of people across bank transfers, wires, crypto, stablecoins, and cash pickup from a single reviewable workflow.

Role
Lead Product Designer
Timeline
10 Months
Industry
Enterprise Fintech · Payroll · Crypto
Team
Founder · Product Manager · 4 Engineers · Compliance Advisor
Why It Mattered

Before the answer,the tension that demanded one.

How might we allow businesses to pay thousands of workers globally while giving recipients complete flexibility over how they receive and access their money?

01

Fragmented tooling

Finance teams juggled spreadsheets, multiple banking providers, and disconnected payment processors just to send a weekly payroll run.

02

Recipient diversity

Musicians, performers, freelancers, and international contractors each wanted to be paid differently — banking, crypto, or cash — with no single tool serving all of them.

03

International complexity

Cross-border regulations, currency conversion, and country-specific rails made every new market a bespoke integration.

04

Scale without confidence

Sending thousands of payments at once meant one bad row could corrupt an entire payroll — and teams had no reviewable workflow for it.

The payment wasn't the hardest part. Managing thousands of them was.
— Field research synthesis, GigPay operations interviews
The System

One payment. Seven opportunities to fail.before it reached the worker.

A payment passes through eight systems before reaching a worker, creating multiple opportunities for delay, fees, compliance review, or failure. The journey moves from Employer, through Payroll CSV, Payroll Provider, Bank, International Transfer, Currency Conversion, and Local Banking Partner, before finally arriving at the Worker.

  1. 01

    Employer

  2. 02

    Payroll CSV

  3. 03

    Payroll Provider

  4. 04

    Bank

  5. 05

    Int'l Transfer

  6. 06

    FX Conversion

  7. 07

    Local Bank Partner

  8. 08

    Worker

Paying one person was manageable. Paying thousands across multiple countries wasn’t.

The Opportunity

The betsthat earned the build.

Problem

Payroll systems weren't designed for the creator economy. Businesses paying musicians, performers, freelancers, and independent contractors relied on fragmented tools, slow bank transfers, and expensive providers.

Opportunity

A single platform capable of paying thousands of recipients across bank, wire, cash pickup, crypto, and stablecoins — with one reviewable workflow.

Outcome

An MVP payment ecosystem that supported multiple currencies, multiple rails, and both employer and recipient experiences from one shared component system.

The principles we held to.

  1. 01Reduce financial anxiety at every step.
  2. 02Always communicate payment status.
  3. 03Design for confidence, not novelty.
  4. 04Scale globally by composing modules, not rewriting screens.
Final Experience

The product.Revealed surface by surface.

Each surface was designed against a specific failure mode of the legacy experience — fragmented tooling, recipient diversity, cross-border complexity, and low-confidence bulk payments.

Feature 01

Bulk payments dashboard

Bulk payments dashboard
Problem

Finance teams manually validated thousands of rows across spreadsheets and banking portals before every payroll run.

Outcome

A single reviewable payroll run replaced hours of manual spreadsheet stitching.

Feature 02

Modular payment off-ramps

Problem
Every new country meant a bespoke withdrawal experience — bank, wire, crypto, cash — each built from scratch.
Solution
A reusable payment architecture with modular templates for bank transfer, wire, cash pickup, crypto, and stablecoins that engineering can extend to new rails.
Impact
New payment rails ship as configurations of shared components instead of full redesigns.
Modular payment off-ramps
Feature 03

OXXO cash pickup

Problem
Many recipients throughout Latin America preferred cash over traditional banking, but no payroll tool served them.
Solution
A QR-based pickup flow — receive payment, generate QR, visit the nearest OXXO location, and receive cash instantly.
Impact
Unbanked recipients across LATAM gained same-day access to physical cash without a banking relationship.
OXXO cash pickup
Feature 04

Crypto wallet

Problem
Crypto products treated buying, selling, holding, and receiving payroll as separate experiences — creators had to switch apps to reconcile balances.
Solution
A unified wallet inside the recipient app for buying, selling, holding, and receiving payroll in crypto or stablecoins, with a single balance view.
Impact
Crypto became another payment rail — not a novelty — for both employers and recipients.
Crypto wallet
Feature 05

Payment status, everywhere

Problem
Recipients and finance teams both felt financial anxiety when payments went silent between rails or providers.
Solution
Every screen — employer dashboard, mobile app, off-ramp confirmation — communicates payment status with the same visual language.
Impact
Confidence built into the interface reduced support load and eased the emotional weight of moving money.
Zelle transfer flow
Feature 06

Design system + developer handoff

Problem
An enterprise fintech surface plus a consumer mobile app risked drifting into two separate visual languages.
Solution
A shared design system — tables, currency inputs, charts, cards, confirmation states, payment modules, transaction status — documented for both surfaces and handed off to engineering as reusable components.
Impact
One consistent product identity across employer and recipient experiences, accelerating engineering across every new rail.
Design system
Design System

Built to outlast.Launch day.

Every surface ships from a shared system — tokens, components, and patterns documented so future teams can extend the product without re-deriving its rules.

Payments
Bulk Payroll
Multi-currency
Crypto Wallet
Stablecoins
OXXO Cash Pickup
International Rails
Design System
Enterprise Dashboard
Mobile App
Reusable Components
Developer Handoff
The Impact

Making paymentsfeel instantaneous.

Paid in minutes

Thousands

Bulk CSV workflows replaced spreadsheets and manual bank transfers with a single reviewable payment run.

One unified platform

Multi-rail

Bank transfer, wire, cash pickup, crypto, and stablecoins delivered through one shared workflow.

Cross-border payouts

Global

International recipients paid in the currency and channel that fit their local reality.

Cash pickup in LATAM

OXXO

A QR-based pickup experience gave unbanked recipients same-day access to physical cash.

Reusable payment architecture

Modular

A shared component system let engineering extend new rails and countries without redesigning core screens.

Payment status always visible

Confident

Every screen communicated progress, reducing financial anxiety for both employers and recipients.

GigPay unified payroll, crypto, cash pickup, and international transfers into one platform built for the creator economy. Instead of forcing recipients into a single payment experience, businesses could pay thousands of workers globally—each in the rail that fit their life—while finance teams operated from one calm, reviewable surface.

Reflection

What worked.What I'd build next.

What changed

A modular payment architecture let engineering ship new rails and countries as configuration, not redesign.

What surprised me

Recipients wanted radically different rails inside the same payroll run — banking, stablecoins, and cash pickup, all in one week.

What I'd build next

I'd invest earlier in a shared design system spanning the employer dashboard and the recipient mobile app so both surfaces evolve together.

Next Chapter

Let's build the nextsuccess story.

Every case study in this portfolio began with a complex problem, an ambitious team, and a decision to build something better. If you’re solving the next one, I’d love to help write its success story.